Setup Prytex

Let's get you started,
it's as simple as Plug & Play

Take the first step towards securing your smart home, setup Prytex

FAQs & Troubleshooting

What is Prytex?

Prytex is a unique product that allows you to discover network connected devices, detect cybersecurity threats, intrusions, known malware, anomalous device behavior, communication failure, and perform vulnerability assessment on discovered devices.

Where is the product identifier?

Product identifier is located at the bottom of the Prytex unit. You can either enter the product identifier or scan the QR code, which should automatically populate the product identifier field. Please enter the product identifier code manually, if you are unable to scan the QR code.

How does Prytex protect my network?

Prytex uses enterprise grade cybersecurity software to discover, detect, and defend against malicious attacks. During the discovery phase, Prytex identifies the connected devices and learns their trusted behavior and then automatically detects any abnormal behavior to alert the user. Prytex also blocks any malicious activity to proactively shut down both insider and outside attacks.

How does Prytex keep up with the changing threat landscape?

The Prytex team is always on the lookout to research and identify any known threats that are identified in the cyber realm. As soon as a remedial action is developed, it is automatically pushed to each Prytex using our proprietary software update mechanism. No user intervention is required to update the software, so you can be assured that your Prytex is always running the latest software as long as it is connected to the Internet.

What type of information does Prytex collect about my network and usage patterns?

The majority of the processing is performed on the Prytex inside your network and very little information is transmitted. The majority of today’s network traffic is encrypted so the actual traffic payload is hidden from Prytex. Prytex only observes the network traffic metadata to perform its behavioral analysis.

Does Prytex sell any information collected from my network?

We take your privacy very seriously. We do not sell any information collected from our user’s network.

Having issues with Prytex setup or in the discovery phase?

Prytex enters into the discovery phase after a new account is successfully setup. You need to wait for the discovery process to complete. You will be shown a confirmation dialog when the discovery is complete. If for any reason, Prytex is unable to complete, its discovery process, please unplug the power adapter and try again.

Why can't I sign up with multiple accounts on my Prytex?

Right now, we don’t support this feature. You can only sign up with one account on your Prytex.

What purpose do the Prytex LED color indicators serve?

In addition to sending you alerts through the mobile apps, Prytex also conveys certain information through its multi-color LEDs. For further details refer to the LED Colors section in the help manual.

Prytex showing solid red color on the LED indicators?

LED indicators will show solid red color when Prytex encounters a failure in its boot-up process. Usually, this issue can be fixed by removing the power adapter and reconnecting it to allow Prytex to boot-up again.

What is the indication of a successful Prytex boot up?

After a successful boot up Prytex LED indicators will blink red, green, and blue in a cycle. Each of the LEDs will light up for 3 seconds before transitioning to the next color.

How does Prytex gets its system updates?

Prytex automatically updates itself, the LED indicators rapidly blink green when the update is being received. Please don’t unplug either power or network cable until the update is complete. Prytex’s mobile app’s functions will not be hindered during the update.

How can I refresh the main page/dashboard of the Prytex app?

Please tap on the home icon in the left corner of the bottom tab bar to refresh the dashboard.

What does the circle on the application main screen represent?

This is just the graphical representation of number of alerts with respect to their type. You can tap on (...) icon to get more info about these alerts.

If I have a problem or need to report an issue how can I do that?

You can use the chat communication within the mobile app to report any issues or get help on any topic.

Why can't I get the alert info by touching on the circle?

This circle is just the graphical representation of number of alerts and it is ready only information. If you want to get more information about the alerts then please tap on the (...) icon next to Alerts

Is there a help manual or feature guide?

A feature guide is included in the mobile app. You can access it from the Help & Tutorials section.

How can I view the help manual?

Please tap on the menu button on the top right section of the dashboard screen and select ‘Help & Tutorials’. Under the ‘Prytex Guides’ section you can view the help guide referred to as 'features guide' in this section.

Does Prytex affect my internet speed?

No, Prytex doesn’t affect your internet speed in anyway.

Do the Prytex mobile apps cost money?

The d. moat mobile apps are free.